Cancellation Policy

We are happy to move or cancel appointments, but require 24 hours’ notice please. Failure to attend without notice, or any appointments cancelled within 24 hours of arrival, will be charged in full.

A reminder will be placed for the patients registered email id, 48 hours, 24 hours and 1 hour before the scheduled session.

Our objective is that all patients receive the best possible experience. If you are running late for your appointment, we will do our best to fit you in Please be aware that late arrival may result in a shortened or cancelled appointment. A cancelled appointment will result in the fee terms detailed above.

Appointments can be moved or cancelled free of charge providing the request is made more than 24 hours prior to the appointment.

If you miss your appointment without notice, this will be considered a cancelled session and full cancellation charges as per policy will apply.

If a client cancels their appointment within 24 hours of the appointment, they will be charged in full.

In case of emergencies, you could reach [email protected]. The discretion to waive the cancellation fee would lie solely with the restorative clinic team.
If the therapist cancels the session for any reason, they will reschedule the session. No cancellation charges will be applicable.

If the therapist joins the session late, they will ensure that your required therapy time is met.